At Storage Depot, we know that getting your shipping container safely and promptly to your site is critical. This Shipping Policy explains our delivery process, timeframes, costs, and your responsibilities. We aim to make container delivery simple, transparent, and reliable.
5–7 business days delivery for most metro areas*
*Estimated time from dispatch. Regional and remote locations may take slightly longer — we’ll always confirm an estimated window before you order.
1. Where We Deliver
We deliver shipping containers across all Australian states and territories, including major cities, regional centres, and many remote locations. The flat AUD $650 delivery charge applies throughout Australia, including remote areas. Please contact us before ordering if your site has unusual access requirements so we can confirm whether delivery is physically possible.
Metro (5–7 days): Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Geelong, Newcastle, Wollongong, Gold Coast, and surrounding suburbs.
Regional (7–12 days): Large regional towns such as Dubbo, Toowoomba, Bendigo, Launceston, and Bunbury. Delivery is often quicker than you’d expect.
Remote (typically 10–20 business days): Outback properties, mining camps, islands, and very remote sites. The same AUD $650 delivery charge applies; contact us before ordering to confirm access and an estimated delivery window.
2. Our 5–7 Day Delivery Promise
Once your order is confirmed and payment has cleared, we aim to dispatch your container within 1–2 business days. The delivery window of 5–7 business days is measured from the date of dispatch and applies to most metro areas. Regional delivery takes 7–12 business days from dispatch.
Allow 1–2 business days for handling after payment clears, plus the applicable transit estimate: metro 5–7, regional 7–12 or remote 10–20 business days. For remote areas, we will provide an estimated delivery window before you place your order.
Please note that unforeseen events — extreme weather, road closures, ferry delays, and similar disruptions — may occasionally extend these timeframes. We’ll keep you informed every step of the way.
3. Delivery Costs
We offer a simple flat-rate shipping fee for container delivery across Australia to keep costs predictable and transparent.
Region
States / Territories
Flat shipping rate (AUD)
All Australian states
NSW, VIC, QLD, SA, WA, TAS
AUD $650 (incl. GST)
Territories
ACT & NT
AUD $650 (incl. GST)
The flat rate of AUD $650 applies per order throughout Australia, including remote locations. No location-based delivery surcharge will be added after checkout. Delivery depends on safe physical access and carrier availability; please contact us before ordering if your site has unusual access requirements.
4. Delivery Process — What You Need To Do
To ensure a smooth delivery, please read and follow these steps.
Before delivery day
Site access: Ensure the delivery truck can access your property — minimum width 4.5 m, height clearance 5.5 m (watch for low trees and power lines).
Ground condition: The area where the container will be placed must be reasonably level, firm, and free of overhead obstructions. If the container is to be placed on soft ground, you may need to arrange compacted road base or similar.
Permits: You are responsible for any council permits or approvals required for placing a container on your land (e.g., in residential areas or on nature strips).
On delivery day
Be present: You or a representative must be on site to accept delivery and direct the driver. If no one is present, the driver may leave and redelivery fees will apply.
Inspect before signing: Check the container for any damage that occurred in transit. Note any issues on the delivery docket before signing. If the container is damaged, refuse delivery or clearly mark the damage.
Signing: Signing confirms receipt. It does not waive rights under the Australian Consumer Law, including for faults discovered later.
5. Failed Deliveries & Redelivery Fees
If we cannot complete the delivery due to inadequate access, an incorrect address, or no one being present, a redelivery fee will apply. This fee covers the truck’s return trip and additional scheduling. Typical redelivery fees range from $150 to $350 depending on distance. To avoid this, please double-check all access details before your delivery window.
Important: If the driver determines the site is inaccessible (e.g., the road is too narrow or overhead wires are too low), they may refuse to attempt placement. In such cases, you will be charged a failed delivery fee and may need to arrange alternative off-site delivery or crane hire.
6. Tracking & Communication
Once your container is dispatched, we will provide:
A confirmation email with the expected delivery window (typically a 2-hour window on the day).
An SMS or phone call from the driver on the morning of delivery (where possible).
Live tracking for some metro deliveries (ask our team if this is available in your area).
If you have any questions about your delivery status, please contact us at info@storagedepotptyltd.com.
7. International Shipping
While we primarily focus on domestic sales, we can arrange export shipping of containers to many Pacific Islands, New Zealand, and Southeast Asia. Please contact our export desk for a quote — international freight timeframes vary greatly and are not covered by this 5–7 day policy.
8. Damaged in Transit?
If your container arrives damaged, you must:
Note the damage on the delivery docket before signing.
Take clear photos of the damage.
Contact us as soon as reasonably practicable at info@storagedepotptyltd.com. A delay in reporting or signing the delivery receipt does not remove your rights under the Australian Consumer Law.
We will arrange for inspection and, where appropriate, a replacement or compensation in accordance with the Australian Consumer Law and our warranty. Nothing in this policy limits or excludes any guarantee, right, or remedy you are entitled to under the Australian Consumer Law (Competition and Consumer Act 2010).
