[Business Name] (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you visit our website, request a quote, purchase our products, or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Company Information
Legal Name: [Australian Legal Business Name]
ABN/ACN: [ABN/ACN]
Email: [Business Email Address]
Address: [Australian Business Address]
Privacy Contact: [Privacy Contact Name or Position]
2. Information We Collect
We may collect and hold personal information that is reasonably necessary for our business activities, including:
Identity and Contact Information: Name, email address, telephone number, and other contact details.
Billing and Delivery Information: Billing address, delivery address, and other information required to arrange delivery.
Transaction Information: Details of products purchased, quotes requested, orders, payments, and related transactions.
Payment Information: Payment information necessary to process transactions. Payment details may be processed directly by third-party payment providers.
Communications: Information contained in enquiries, emails, contact forms, reviews, feedback, and other communications you send to us.
Technical and Usage Information: IP address, browser type, device information, pages visited, referring URLs, approximate location information, and website usage data.
Cookie and Tracking Information: Information collected through cookies and similar technologies, as described in Section 8.
We generally do not seek to collect sensitive information unless it is reasonably necessary for our functions or activities and permitted or required by applicable law.
3. How We Collect Personal Information
We may collect personal information:
Directly from you when you submit an enquiry, request a quote, create an account, place an order, or contact us.
When you communicate with us by email, telephone, contact form, or other channels.
Automatically when you use our website, including through cookies, analytics tools, and similar technologies.
From third-party service providers involved in payment processing, delivery, website hosting, analytics, or other services supporting our business.
From other sources where permitted by applicable law.
Where practicable, we will collect personal information directly from you.
4. Why We Collect, Hold, Use and Disclose Personal Information
We may collect, hold, use, and disclose personal information for purposes including:
Processing and fulfilling orders.
Providing shipping containers, quotes, and related services.
Arranging delivery and logistics.
Responding to enquiries and providing customer support.
Processing payments and maintaining transaction records.
Sending order confirmations, delivery updates, invoices, and other service-related communications.
Sending marketing communications where permitted by law and where you have consented or another lawful basis applies.
Improving our website, products, services, and customer experience.
Detecting, preventing, and investigating fraud, security incidents, or unauthorised activity.
Managing complaints and resolving disputes.
Meeting our legal and regulatory obligations.
Protecting our rights, property, customers, and business.
We will only use or disclose personal information for purposes permitted under applicable Australian privacy law.
5. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to provide our products and services or operate our business, including to:
Payment Providers: To process payments and refunds.
Freight and Delivery Providers: To arrange delivery of your order.
Technology and Website Providers: For website hosting, maintenance, security, and technical support.
Analytics and Marketing Providers: To analyse website usage and, where permitted, assist with marketing activities.
Professional Advisers: Such as accountants, lawyers, insurers, or other professional advisers where reasonably necessary.
Government Agencies and Regulators: Where required or authorised by law.
Other Parties: Where you have consented or disclosure is otherwise permitted or required by law.
6. Overseas Disclosure of Personal Information
Some third-party service providers we use may be located outside Australia or may store or process personal information overseas.
Depending on the services used, personal information may be disclosed to or accessible by providers located in countries such as the United States and other countries where our technology, payment, hosting, analytics, or logistics providers operate.
Where required by Australian privacy law, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with applicable requirements.
7. How We Hold and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Depending on the nature of the information, security measures may include:
Secure website connections and encryption.
Access controls and authentication.
Secure hosting and storage systems.
Restricted access to personal information by authorised personnel and service providers.
Appropriate backup and security procedures.
Monitoring and measures designed to detect unauthorised access or security incidents.
No method of electronic transmission or storage is completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
Where we no longer need personal information and are not required to retain it by law, we will take reasonable steps to destroy or de-identify it.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to provide functionality, analyse website traffic, improve our services, and understand how visitors use our website.
These may include:
Essential Cookies: Required for core website functionality.
Analytics Cookies: Used to understand website usage and performance.
Marketing Cookies: Used where applicable to support advertising and marketing activities.
You can control or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.
Where required, we will obtain consent for the use of cookies or similar technologies.
9. Direct Marketing
We may use your personal information to send you information about our products, services, offers, or promotions where permitted by applicable law.
You may opt out of receiving direct marketing communications at any time by:
Using the unsubscribe option included in our marketing emails; or
Contacting us using the details provided in Section 14.
We will process your opt-out request in accordance with applicable privacy and marketing laws. Australian Privacy Principle 7 contains specific requirements concerning direct marketing and opt-out requests.
10. Access and Correction
You may request access to personal information we hold about you and request that inaccurate, incomplete, or outdated information be corrected.
To make an access or correction request, contact us using the details in Section 14.
We will respond to requests within a reasonable period and in accordance with applicable Australian privacy law.
In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies. If we refuse access or correction, we will explain the reasons where required by law.
11. Privacy Complaints
If you believe that we have mishandled your personal information or breached an applicable Australian Privacy Principle, you may lodge a privacy complaint with us.
Please contact us using the details in Section 14 and provide:
Your name and contact details.
Details of your complaint.
Relevant dates or transactions.
Any supporting information that may help us investigate the matter.
We will investigate and respond to your complaint within a reasonable period and in accordance with our obligations under applicable privacy law.
If you are not satisfied with our response, or if your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further assistance or to lodge a complaint.
12. Children’s Privacy
Our website is primarily intended for adults and businesses purchasing or enquiring about shipping containers and related products.
We do not knowingly collect personal information from children where such collection is not reasonably necessary for our business activities.
If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.
13. Anonymity and Pseudonymity
Where it is lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym.
However, this may not be practicable where identification is reasonably necessary, including for processing an order, arranging delivery, processing a payment, responding to a specific request, or complying with legal obligations.
14. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
[Australian Business Name]
[Australian Business Address]
Email: [Business Email Address]
Phone: [Business Phone Number]
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable privacy laws.
Any updated version will be published on this page with a revised “Last Updated” date.
