Clear, accurate and customer-first — in line with the Australian Consumer Law.
Bank Transfer
Available now
We accept electronic funds transfer (EFT), Osko/PayID and BSB & account transfers from all major Australian financial institutions.
No additional processing fees
Direct bank-to-bank secure transaction
Payment confirmation within 1-2 business days
Suitable for all order sizes (including bulk purchases)
Our BSB, account number and PayID will be provided on your tax invoice after order confirmation.
Credit Card Payment
Unavailable at the moment
We are currently upgrading our payment gateway to better serve you. Credit card processing is temporarily suspended.
Estimated return: Q3 2026
Previously accepted Visa, Mastercard, Amex
Please use bank transfer or contact our sales team for alternative arrangements.
Need assistance? Email info@storagedepotptyltd.com for payment support.
3 Deposits and Staged Payments
For custom-built or modified containers, or for high-value orders, we may require a deposit:
Standard containers: Full payment required before dispatch, unless credit terms have been approved.
Custom / modified containers: 50% non-refundable deposit to commence work. Balance due before delivery or collection.
Trade / business accounts: Net 30 terms may be available for approved account holders (subject to credit check).
4 Invoices and Tax (GST)
All prices displayed on our website are in Australian Dollars (AUD) and include 10% GST unless marked "GST-free". A tax invoice will be emailed to you upon order confirmation and again when payment is finalised. If you require a copy for your BAS, you can download it from your account portal or request it from our accounts team.
For export sales (containers shipped overseas), GST may not apply — we will provide a GST-free invoice if you are exporting and we hold the required evidence.
5 Payment Security and Fraud Prevention
We take payment security seriously. All online payments are processed through PCI-compliant gateways (Stripe, PayPal). We do not store your credit card details. To protect against fraud, we may:
Request additional verification for large transactions.
Match billing and shipping addresses.
Contact you by phone to confirm the order.
If you suspect fraudulent use of your card on our site, please contact your bank immediately and notify us.
Credit Card: Refunded to the original card/PayPal account within 14 days (usually 3–5 business days).
Bank Transfer: Refunded to the originating bank account (please provide BSB and account number).
If you initiate a chargeback without first contacting us, we reserve the right to dispute it and may charge an administration fee if the chargeback is found to be unjustified.
7 Late Payments and Dishonoured Payments
If a payment is dishonoured (e.g., bank transfer fails, credit card declines), we will contact you to arrange an alternative method. A $25 administration fee may apply to cover bank charges. For approved account customers, overdue payments may incur interest at 2% per month and suspension of further deliveries until cleared.
8 Currency and International Payments
All transactions are processed in Australian Dollars (AUD). If you are paying from an overseas bank account or using a non-Australian credit card, your bank may charge foreign transaction fees — these are your responsibility. For international wire transfers, please ensure you select "OUR" for all bank fees, or we may deduct the shortfall from your refund.
9 Payment Confirmation
Once your payment is successfully processed, you will receive:
An email confirmation with payment receipt and order summary.
An updated order status in your account (if you created one).
For bank transfers, a confirmation within 24 hours of funds clearing.
If you do not receive confirmation within 2 business days of making payment, please contact us.
Additional Payment Terms
All prices are listed in AUD and include GST unless marked "GST-free". No hidden surcharges.
Full payment (or an approved deposit) is required before dispatch of containers.
Bank transfer payments must be settled within 5 business days of the invoice date.
Volume discounts and leasing options are available; contact our team for a custom quote.
GST-exempt or overseas customers must provide valid documentation prior to invoicing.
All transactions comply with Australian banking regulations, PCI DSS and anti-fraud requirements.
Your Consumer Guarantees: Nothing in this policy limits or excludes any guarantee, right or remedy you are entitled to under the Australian Consumer Law (Competition and Consumer Act 2010). Our goods come with guarantees that cannot be excluded under Australian law.
Clear & Accurate Pricing: This payment policy discloses all accepted methods, availability status and processing timelines. We do not engage in misleading or deceptive conduct. All information is accurate and kept up to date.
